Refund policy

Refund & Cancellation Policy

Cancellation Policy

  • When Can I Cancel My Order?
    Orders may only be canceled before shipment. Once your order has been dispatched, cancellations are not possible .

    • To request a cancellation, contact our customer support team immediately via [email/phone] with your order details.

    • Cancellations are confirmed only if the order status shows "Processing" or "Pending."

 

 

Refund Policy

  • No Refunds After Purchase
    All sales are final once your order has been confirmed and processed. We do not issue refunds for:

    • Orders that have been shipped or delivered.

    • Changes of mind, buyer’s remorse, or dissatisfaction with the product.

    • Incorrect address entries by the customer.

 

 

Order Status

  • Shipment Timeline
    Orders are typically shipped within placement. Once shipped, your tracking details will be emailed.

  • When Is an Order "Dispatched"?
    Your order is considered dispatched once the carrier confirms pickup. At this point, cancellations or refunds are no longer possible.

 

Important Notes

  • Final Decision
    Our customer support team will review cancellation requests, but decisions are final and not subject to negotiation.

  • Policy Updates
    This policy may be updated occasionally. Check this page for changes.

 

 

Contact Us

For assistance, email info@kandasamisilks.com or call 91 90325 09485